Shipping Policy

JaidenMadison offers free shipping on all orders within the U.S.

All shipments are sent within 3 business days of the date your payment has been cleared. Please allow up to 7 business days for your order to ship.

Your package will be shipped via USPS; delivery times are not guaranteed due to volume of mail fluctuating daily. Usually deliveries are made by 5PM local time (excluding holidays, weather conditions, etc.).

Within 3-5 business days you will receive an email with tracking information. Sometimes your mail filter may prevent it from going into your inbox, in this case you may want to double check your spam folder.

If you still have not received your tracking number, please send us: hello@jaidenmadison.com and we will be happy to assist you!

For the most up to date information regarding your package please contact: USPS customer tracking: 1-800-222-1811

Sorry, but we do not ship to P.O. boxes at this time.

LOST/MISSING package: USPS recommends waiting 14 days before assuming a package is lost. After 14 days please contact their customer service.
USPS customer service: 1-800-275-8777

Damaged/Missing items
Shipping can be a tricky business. And while shipping packages are designed to withstand some bumps and scraps along the shipping route. There are times these poor packages just throw in the towel and give up!

Be sure to inspect your package and the items inside for missing or damaged items.
We ask that customers contact us within 2 days of receiving your package to notify us of any issues.

With that said, if your order arrives damaged, please email us with photos of the packaging, and original items on the order; so we can better assist you.